SmallBizGenius Analysis
TRUE RELIGION receives overwhelmingly negative reviews regarding its customer service, product quality, and return processes. Customers frequently report issues with delayed refunds, unhelpful support, and receiving incorrect or defective items.
Category Breakdown
Scores based on analysis of 95 recent reviews
Customer Service
1.5/10Customers consistently report negative experiences with TRUE RELIGION's customer service. Many reviewers describe the customer service as unhelpful, unresponsive, and rude, with issues ranging from delayed responses to unresolved problems and being disconnected during text conversations. Some customers report difficulty contacting customer service at all, with non-functional phone numbers and unreturned emails.
55 reviews mention thisReturns and Refunds
1.8/10A significant number of reviewers express frustration with TRUE RELIGION's return and refund processes. Common complaints include long delays in receiving refunds (often exceeding several weeks), difficulties in obtaining return labels, and instances where returns are not processed correctly, leading to lost items and money. Some international customers report unexpected changes in return policies and high return shipping costs.
35 reviews mention thisProduct Quality
2.0/10Many customers report issues with the quality and durability of TRUE RELIGION products. Reviewers mention jeans ripping or falling apart after only a few wears, embellishments falling off, and items shrinking significantly after washing. Some reviewers claim the quality has declined over time, with materials feeling cheap and poorly made.
28 reviews mention thisShipping and Delivery
2.5/10Several reviewers report problems with TRUE RELIGION's shipping and delivery. Issues include orders being delivered to the wrong address, packages not arriving at all, and delays in processing and shipping orders. Some customers also complain about misleading shipping options, such as overnight delivery not being fulfilled as promised.
15 reviews mention thisSizing and Fit
2.8/10Some customers report inconsistencies in sizing and fit. Reviewers mention jeans running smaller than expected, incorrect size guides, and receiving items that do not match the advertised measurements. This leads to returns and further dissatisfaction.
8 reviews mention thisPros & Cons
What Customers Love
"These have very easily become my favorite jeans ever. All styles. Comfort A1. Fit A1. Wish I had 20 pair. 💕"
"Amazing website very easy to order."
Common Complaints
"TERRIBE CUSTOMER SERVICE. They sent a belt that was defective. They told me to repurchase the item then they would refund shipping. When I did this they told me they couldn't refund shipping."
"RETURNED JEANS, still waiting for my refund."
"I only wore a few times and the butt split open"
"I ordered a pair of pants from them a few months ago and haven't received a return yet because they didn't fit as expected. They respond to emails but none of the return labels or solutions they give me work."
"I have made a purchase online order and never received the package."
Common Questions About True Religion
Answers derived from customer review patterns
Is TRUE RELIGION legit and trustworthy?
Based on the analyzed reviews, there are significant concerns about TRUE RELIGION's legitimacy and trustworthiness. Many customers report issues with orders not being delivered, receiving incorrect items, and difficulties in obtaining refunds. The prevalent negative feedback regarding customer service and return processes suggests a lack of reliability. While the company is a recognized brand, the numerous complaints raise red flags for potential customers.
Based on 45 reviewsDoes TRUE RELIGION have good customer service?
The overwhelming consensus from the analyzed reviews is that TRUE RELIGION has poor customer service. Customers frequently describe the customer service representatives as unhelpful, unresponsive, and even rude. Many reviewers report difficulty contacting customer service, with non-functional phone numbers and long delays in email responses. The lack of readily available and helpful customer support is a major point of concern.
Based on 55 reviewsIs TRUE RELIGION worth it for small business?
Given the predominantly negative reviews, TRUE RELIGION is unlikely to be a worthwhile partner for small businesses. The reported issues with product quality, customer service, and returns could negatively impact a small business's reputation and customer relationships. The risk of receiving defective or incorrect items, coupled with the difficulty in resolving issues, outweighs any potential benefits of partnering with this brand.
Based on 30 reviewsWhat is TRUE RELIGION's return policy like?
TRUE RELIGION's return policy is a frequent source of frustration for customers, according to the analyzed reviews. Many customers report long delays in receiving refunds, sometimes exceeding several weeks. There are also complaints about difficulties in obtaining return labels and issues with returns not being processed correctly. Some international customers report unexpected changes in return policies and high return shipping costs, making the return process cumbersome and costly.
Based on 35 reviewsWhy is TRUE RELIGION customer service so difficult to contact?
Based on customer reviews, TRUE RELIGION's customer service is difficult to contact due to a lack of readily available channels. The company does not offer a working customer service phone number, leaving customers to rely on text and email communication. Reviewers report that these channels are often unresponsive, with long delays in replies or no response at all. This lack of accessible and responsive customer service contributes to widespread dissatisfaction.
Based on 20 reviewsLooking for Something Different?
Compare True Religion against 522 similar lifestyle & perks options.
View Alternatives